south east water Recruitment Process, Interview Questions & Answers

South East Water's hiring process typically includes an initial online application review, followed by a competency-based phone interview. Candidates then face a technical assessment and a final panel interview focusing on problem-solving and customer service skills.
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About south east water

Company Description

South East Water is a leading water utility company in the UK, dedicated to providing high-quality water and wastewater services to millions of customers across the Southeast. Established with a commitment to sustainability and innovation, South East Water endeavors to ensure a reliable supply of water while minimizing environmental impact. The company prides itself on its customer-centric approach, investing in advanced technologies and infrastructure to enhance service delivery. The work culture at South East Water is collaborative and inclusive, fostering a supportive environment where employees are encouraged to share ideas and contribute to the company's mission. The job environment is dynamic, with a strong emphasis on professional development, safety, and community engagement, making it an exciting place for individuals who are passionate about the water industry.

Customer Service Representative Interview Questions

Q1: How would you handle a situation where a customer is unhappy with their service?

I would listen carefully to the customer's concerns, empathize with their situation, and reassure them that I am committed to resolving the issue. I would ask specific questions to understand the problem better, and then provide solutions or escalate the matter to a supervisor if necessary.

Q2: Can you describe a time when you went above and beyond for a customer?

In my previous role, a customer was facing a billing issue that was causing them distress. I took the initiative to investigate the matter thoroughly, communicated with different departments, and kept the customer informed throughout the process. Ultimately, I resolved the issue and the customer expressed their appreciation for my efforts.

Q3: What do you think is the most important skill for a customer service representative?

I believe empathy is the most important skill because it allows a representative to understand and relate to the customer's feelings, which can lead to a more positive interaction and resolution.

Q4: How do you prioritize your tasks when you have multiple customer inquiries to handle?

I would assess the urgency and complexity of each inquiry, prioritizing those that require immediate attention or have the highest impact on customer satisfaction. I use tools like ticketing systems to help manage and track my workload effectively.

Q5: How do you stay motivated in a role that can be repetitive?

I stay motivated by focusing on the positive impact I have on customers' lives and seeking opportunities to improve my skills and knowledge. Additionally, I set personal goals for myself to achieve within the role.

Water Quality Technician Interview Questions

Q1: What are the key parameters you would test for in water quality analysis?

I would test for parameters such as pH, turbidity, dissolved oxygen, total dissolved solids, and the presence of contaminants like bacteria or heavy metals to ensure the water meets safety standards.

Q2: Can you explain the importance of regular water testing?

Regular water testing is vital to ensure public health and safety, as it helps identify any contaminants that could pose a risk. It also ensures compliance with regulatory standards and helps maintain the overall quality of the water supply.

Q3: Describe a time when you identified a potential water quality issue. What actions did you take?

During routine testing, I noticed elevated levels of a contaminant. I immediately reported my findings to my supervisor, initiated further testing, and collaborated with the team to address the issue, including notifying affected customers and implementing measures to rectify the situation.

Q4: How do you stay current with regulations and best practices in water quality management?

I regularly attend workshops, webinars, and training sessions related to water quality management and review updates from regulatory bodies. Networking with industry professionals also helps me stay informed.

Q5: What safety measures do you take when handling water samples?

I always wear appropriate personal protective equipment (PPE), follow proper sample collection protocols, and ensure that all samples are stored and transported in compliance with safety guidelines to prevent contamination.

Field Operations Manager Interview Questions

Q1: What strategies do you use to ensure the efficiency of field operations?

I implement performance metrics to track progress, utilize technology for real-time monitoring, and foster open communication among team members to identify challenges and opportunities for improvement.

Q2: How do you handle conflicts within your team?

I address conflicts promptly by facilitating open and honest communication between the parties involved. I focus on understanding different perspectives and finding a mutually agreeable solution to maintain team cohesion.

Q3: Can you provide an example of a successful project you managed in the field?

I successfully managed a pipeline replacement project that was completed ahead of schedule and under budget. I coordinated with multiple stakeholders, ensured compliance with safety standards, and kept the community informed throughout the process.

Q4: What methods do you use to evaluate the performance of your team?

I conduct regular performance reviews, gather feedback from team members, and analyze key performance indicators related to project timelines, safety records, and customer feedback to assess overall effectiveness.

Q5: How do you ensure compliance with health and safety regulations in field operations?

I prioritize health and safety training for all team members, conduct regular safety audits, and promote a culture of safety where everyone feels responsible for maintaining a safe work environment.

Environmental Compliance Officer Interview Questions

Q1: What is your understanding of environmental regulations that impact water utilities?

Environmental regulations such as the Water Framework Directive and local water quality standards set guidelines for water quality, treatment, and discharge practices to protect ecosystems and public health.

Q2: How do you stay updated on changes in environmental legislation?

I subscribe to industry newsletters, participate in relevant training sessions and workshops, and engage with professional organizations that focus on environmental compliance and regulatory updates.

Q3: Describe your experience with conducting environmental audits.

I have conducted several environmental audits, assessing compliance with regulations, identifying areas of improvement, and developing action plans to address non-compliance issues, while also ensuring clear documentation of findings.

Q4: How do you approach the development of environmental management plans?

I involve stakeholders in the planning process to ensure all perspectives are considered. I assess current practices, set measurable objectives, and develop strategies that align with both regulatory requirements and organizational goals.

Q5: Can you provide an example of a successful initiative you implemented to improve environmental compliance?

I initiated a water conservation program that included community engagement and education, resulting in a significant reduction in water usage and increased awareness about sustainable practices among residents.

south east water Interview Guide

Company Background and Industry Position

South East Water is a key player in the UK’s water supply landscape, serving millions across Kent, Sussex, Surrey, and parts of Hampshire. It’s not just about pipes and pumps here — the company’s mission revolves around sustainable water management, innovation in treatment and distribution, and customer service excellence. When you consider the broader utility sector, South East Water stands out for its regional focus combined with an ongoing commitment to environmental stewardship, which increasingly shapes its recruitment and operational priorities.

For candidates, this means stepping into a company that balances traditional infrastructure with forward-looking strategies, particularly in areas such as smart water metering and leakage reduction. The sector itself is competitive but stable, with a growing emphasis on green technologies and regulatory compliance. South East Water’s hiring reflects these trends, targeting talent that can navigate both technical challenges and evolving environmental standards.

How the Hiring Process Works

  1. Application and Screening – Once you submit your CV and cover letter online, the initial sift focuses on matching your skills and experience with the job’s eligibility criteria. Automated systems may filter basic requirements, but recruitment specialists look for candidates demonstrating relevant technical knowledge and alignment with company values.
  2. Online Assessment – Depending on the role, you might encounter situational judgment tests or personality assessments. These help recruiters gauge cultural fit and problem-solving approaches, which are crucial in maintaining the company’s collaborative work environment.
  3. Telephone or Video Interview – This stage often involves HR asking about your background, motivation, and understanding of South East Water’s mission. It’s less technical, more about assessing communication skills and overall suitability.
  4. Technical Interview – For engineering, IT, or specialist roles, expect a deeper dive into your expertise. This usually involves scenario-based questions, problem-solving exercises, or case studies relevant to the water industry.
  5. Final Interview with Hiring Manager or Panel – This is where leadership involvement kicks in. The focus shifts to assessing your potential contribution to team dynamics, your adaptability, and your long-term commitment. Behavioral questions aiming to reveal how you handle pressure or resolve conflicts are common here.
  6. Offer and Onboarding – Successful candidates receive an offer outlining the salary range and benefits, followed by a structured onboarding process to integrate you smoothly into the organization.

Every step exists for a reason. Screening avoids wasted time on unqualified applicants. The technical round ensures you can do the job. And the later behavioral stages confirm you’ll thrive in South East Water’s culture. So, it’s not just about ticking boxes but building a complete picture of fit.

Interview Stages Explained

Application and Initial Screening

This is your first impression moment. Recruiters prioritize clear, tailored applications that speak directly to the job description. They’re looking for keywords tied to eligibility criteria and evidence of practical experience, not generic statements. Many candidates overlook this and submit one-size-fits-all CVs, which lowers their chances drastically.

Telephone or Video Screening

This step weeds out candidates who might look good on paper but lack essential communication skills or genuine enthusiasm. It’s often short but intense. Questions might touch on your understanding of current water industry challenges or your reasons for wanting to join South East Water specifically. Being prepared to articulate your motivation sincerely pays off.

Technical Interview

Technical interviews here are no joke. They can last an hour or more and often involve whiteboard problem-solving or scenario-based discussions. The goal is to see how you apply knowledge to real-world problems — say, dealing with water quality issues or infrastructure resilience. Interviewers expect not just right answers but your reasoning process. This stage separates candidates who have theoretical knowledge from those who can solve operational challenges.

Final Behavioral Interview

This is about culture fit and soft skills. South East Water values collaboration, responsibility, and innovation. Expect questions that probe how you’ve demonstrated these traits in the past. For example, narrating a time you handled an unexpected system failure or collaborated across departments to meet a deadline. Practical insight: be honest and reflective, not rehearsed. Interviewers can usually tell.

Examples of Questions Candidates Report

  • “Can you walk me through your experience with water treatment technologies?”
  • “How would you prioritize repairing multiple leaks reported in different service areas?”
  • “Describe a situation where you had to work under pressure to meet a compliance deadline.”
  • “What do you know about South East Water’s sustainability initiatives?”
  • “Tell me about a time you disagreed with a team member — how did you handle it?”
  • “How comfortable are you with data analysis tools used in infrastructure monitoring?”
  • “Why do you want to work here rather than a larger water company or a private utility?”

Eligibility Expectations

The bar is practical and role-dependent. For technical jobs like engineers or IT specialists, a relevant degree or professional certification is usually the minimum. Experience with water industry standards or regulatory frameworks can be a significant advantage but not always mandatory for entry-level positions.

For administrative or customer service roles, strong interpersonal skills and understanding of public utility operations matter more. South East Water values diversity in backgrounds but expects candidates to demonstrate they can handle the unique challenges of working in a highly regulated and technical environment.

Don’t expect leniency on safety and compliance knowledge, especially for field roles. They’re non-negotiable. Candidates commonly remark that understanding health and safety protocols is as critical as technical expertise.

Common Job Roles and Departments

The company’s workforce is diverse, reflecting the multifaceted nature of water supply management. Here are some typical roles:

  • Operations Engineer – Overseeing water treatment plants, pipeline integrity, and compliance with environmental standards.
  • Customer Service Advisor – Handling billing, service queries, and outage communication.
  • IT Analyst – Supporting smart metering systems, data analytics, and cybersecurity.
  • Field Technician – Conducting on-site maintenance, leak detection, and repairs.
  • Environmental Compliance Officer – Ensuring adherence to environmental legislation and company sustainability goals.
  • Project Manager – Leading infrastructure upgrades and innovation initiatives.

Each department contributes uniquely to South East Water’s mission. The recruitment strategy reflects this, with tailored hiring processes to suit the technical depth or customer interaction intensity of each role.

Compensation and Salary Perspective

RoleEstimated Salary
Operations Engineer£30,000 – £45,000
Customer Service Advisor£20,000 – £28,000
IT Analyst£28,000 – £40,000
Field Technician£24,000 – £32,000
Environmental Compliance Officer£30,000 – £42,000
Project Manager£40,000 – £60,000

When you compare these figures to other regional water utilities, South East Water sits roughly in the middle range — competitive enough to attract skilled professionals but perhaps less generous than some larger national operators. Keep in mind that total rewards often include pension schemes, performance bonuses, and opportunities for overtime, which can notably boost take-home pay.

Interview Difficulty Analysis

It varies by role, but candidates frequently report the technical interview stage as the most challenging hurdle. The complexity of questions can surprise those unprepared for industry-specific scenarios. Some roles demand hands-on demonstrations or practical tests, adding another layer of pressure.

The HR interviews, by contrast, tend to be approachable if you’re genuine and can clearly articulate your motivations and experiences. However, the comprehensive nature of South East Water’s recruitment rounds means endurance and mental preparation are crucial. It’s less a sprint and more a marathon.

Preparation Strategy That Works

  • Understand the Industry – Dive into current water sector challenges, especially sustainability and regulatory changes. This shows you’re not just applying blindly.
  • Research South East Water – Know their recent projects, values, and strategic goals. Reference this knowledge in interviews to demonstrate fit.
  • Brush Up on Technical Fundamentals – For specialist roles, revisit core concepts related to water treatment, infrastructure, or IT systems pertinent to water utilities.
  • Practice Behavioral Questions – Prepare stories highlighting problem-solving, teamwork, and adaptability. Use the STAR method but keep it conversational.
  • Mock Interviews – Simulate both technical and HR interviews with peers or mentors. Getting comfortable with articulation reduces nerves.
  • Clarify Your Questions – Prepare thoughtful questions for interviewers. This signals engagement and helps you assess if the company is the right fit.
  • Logistics and Presentation – Ensure your technology works for virtual rounds and dress appropriately — business casual is typically safe in this sector.

Work Environment and Culture Insights

South East Water places considerable emphasis on a collaborative environment. The company culture leans towards open communication, shared responsibility, and continuous learning. Employees often comment on the sense of purpose derived from providing an essential public service, which fosters a strong team spirit even when operational challenges arise.

That said, the culture can be described as pragmatic rather than flashy. It’s about doing the job responsibly and sustainably, not about high-octane corporate buzzwords. For candidates, this means showing reliability and a willingness to learn can be just as important as raw talent.

Career Growth and Learning Opportunities

One standout aspect of South East Water’s recruitment strategy is its clear pathway for career progression and ongoing training. The company invests in apprenticeships, professional development courses, and leadership programs — signaling a long-term approach to talent retention.

Moreover, the integration of new technologies means employees can evolve their skills alongside industry changes. Whether you are starting as a field technician or an entry-level analyst, there is room to move laterally or upward, depending on your ambitions and performance.

Candidates who ask about these opportunities in their interviews often leave a positive impression, showing they’re thinking beyond the immediate job.

Real Candidate Experience Patterns

From what job seekers commonly share, the hiring process feels rigorous but fair. Many describe the initial screening as straightforward if the application is well-tailored. The technical interviews, however, can feel intense — sometimes described as “grilling” but never without purpose. Candidates often appreciate when interviewers explain their reasoning or provide feedback, which unfortunately isn’t always consistent.

Waiting times can vary. Some candidates report quick feedback after each round, while others experience delays, which can be frustrating. Preparation for behavioral interviews seems to pay dividends, as those able to tell relatable stories tend to advance.

Overall, people notice a respectful candidate experience, with a genuine effort to match skills and personality to the role and culture — a positive sign for potential hires.

Comparison With Other Employers

AspectSouth East WaterOther Regional UtilitiesLarge National Water Companies
Recruitment RoundsDetailed, 4-6 stagesTypically 3-5 stagesOften more extensive, including assessment centers
Technical RigorHigh for specialist rolesModerate to highVery high, especially for senior roles
Salary CompetitivenessModerately competitiveVaries widelyGenerally higher
Candidate ExperienceFairly transparent and respectfulVaries, sometimes less structuredOften polished but impersonal
Growth OpportunitiesStrong emphasisVariableExtensive but competitive

South East Water occupies a sweet spot for those seeking a balance between a supportive, medium-sized employer and the career development prospects found in larger firms. Candidates might prefer South East Water if they value a more personalized recruitment journey and a clearer sense of purpose.

Expert Advice for Applicants

If you’re aiming to join South East Water, start by building a genuine understanding of what the company stands for. It’s not enough to be technically skilled; you need to resonate with their mission of sustainability and public service.

Don’t underestimate the behavioral interview. Real stories about how you manage challenges or work with others are your strongest currency here. Practice them until they feel natural, not scripted.

In the technical interviews, talk through your problem-solving process aloud. Interviewers value your approach as much as the final answer. Also, engage with any case studies or scenarios actively: ask clarifying questions to demonstrate critical thinking.

Finally, keep in mind that recruitment there is as much about long-term fit as immediate job fulfillment. Demonstrate curiosity about the industry and your own development. That curiosity often sets successful candidates apart.

Frequently Asked Questions

What kind of interview questions should I expect at South East Water?

You can expect a mix of technical questions related to your field, behavioral questions focusing on teamwork and problem-solving, and queries about your understanding of water industry challenges and South East Water’s values.

How long does the hiring process typically take?

From application to offer, it can take anywhere from four to eight weeks, depending on the role and the number of recruitment rounds involved.

Are there any specific qualifications required for technical roles?

Relevant degrees or professional certifications are often required, particularly for engineering and compliance positions. Experience with water industry standards is highly advantageous.

Is the interview process different for entry-level versus senior roles?

Yes, senior roles tend to have more extensive interviews, including strategic discussions and potentially assessment centers, whereas entry-level roles focus more on core competencies and potential.

Does South East Water provide feedback if I am unsuccessful?

They strive to provide feedback but timing and detail can vary. It’s always acceptable to politely request it after the process concludes.

What is the company culture like?

Collaborative, responsible, and focused on sustainability. The environment encourages continuous learning and values practical problem-solving over corporate jargon.

Are there opportunities for career progression?

Absolutely. South East Water invests in training and development programs, with clear pathways for advancement across technical and managerial tracks.

Final Perspective

Navigating the South East Water interview process is a journey that rewards thorough preparation and authentic engagement. The company’s recruitment strategy is deliberately designed to select not just the most capable candidates but those who will thrive in a mission-driven, evolving sector.

Approach your application and interviews with a mindset of partnership rather than just competition. This subtle shift can change how you present yourself and how interviewers perceive you. Remember, it’s about finding a mutual fit — your career ambitions aligning with South East Water’s goals.

For those willing to invest in understanding the company, demonstrating relevant skills, and sharing personal experiences candidly, South East Water can offer a rewarding career with stability and growth in a vital public utility field.

south east water Interview Questions and Answers

Updated 21 Feb 2026

IT Support Analyst Interview Experience

Candidate: Emma R.

Experience Level: Entry Level

Applied Via: Recruitment agency

Difficulty: Easy

Final Result:

Interview Process

1

Questions Asked

  • Describe your experience with troubleshooting hardware and software issues.
  • How do you prioritize multiple support requests?
  • Have you worked with ticketing systems before?

Advice

Demonstrate your problem-solving skills and ability to manage workload efficiently.

Full Experience

The interview was friendly and focused on practical IT support scenarios. They valued clear communication and technical knowledge.

Environmental Scientist Interview Experience

Candidate: David L.

Experience Level: Mid Level

Applied Via: Company career portal

Difficulty:

Final Result:

Interview Process

2

Questions Asked

  • What environmental monitoring techniques have you used?
  • How do you handle data analysis and reporting?
  • Tell us about a time you influenced environmental policy or practice.

Advice

Be ready to discuss your technical skills and impact on environmental projects.

Full Experience

The first round was a phone interview focusing on experience and skills, followed by an in-person technical interview with scenario-based questions.

Civil Engineer Interview Experience

Candidate: Clara S.

Experience Level: Senior Level

Applied Via: LinkedIn job post

Difficulty: Hard

Final Result: Rejected

Interview Process

3

Questions Asked

  • Describe a complex infrastructure project you managed.
  • How do you ensure compliance with environmental regulations?
  • Technical questions on pipeline design and water distribution systems.

Advice

Prepare detailed examples of past projects and review technical standards relevant to water infrastructure.

Full Experience

The process included a phone interview, a technical panel, and a final HR round. The technical questions were challenging and very specific to water infrastructure.

Customer Service Advisor Interview Experience

Candidate: Brian T.

Experience Level: Mid Level

Applied Via: Referral from a current employee

Difficulty: Easy

Final Result:

Interview Process

1

Questions Asked

  • How do you handle difficult customers?
  • Describe your experience with CRM software.
  • Why do you want to work at South East Water?

Advice

Highlight your customer service skills and familiarity with CRM tools. Show enthusiasm for the company’s mission.

Full Experience

I was referred by a friend and had a single interview that was conversational. They focused on customer handling scenarios and my motivation for joining.

Water Treatment Operator Interview Experience

Candidate: Alice M.

Experience Level: Entry Level

Applied Via: Online application via company website

Difficulty:

Final Result:

Interview Process

2

Questions Asked

  • Explain the water treatment process you are familiar with.
  • How do you handle safety protocols in hazardous environments?
  • Describe a time you worked as part of a team to solve a problem.

Advice

Brush up on basic water treatment processes and safety standards. Be ready to discuss teamwork and problem-solving experiences.

Full Experience

I applied online and was invited to a phone screening followed by an in-person technical interview. The technical questions focused on water treatment basics and safety. The team was friendly and the process was straightforward.

View all interview questions

Frequently Asked Questions in south east water

Have a question about the hiring process, company policies, or work environment? Ask the community or browse existing questions here.

Common Interview Questions in south east water

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Q: A hare and a tortoise have a race along a circle of 100 yards diameter. The tortoise goes in one directionand the hare in the other. The hare starts after the tortoise has covered 1/5 of its distance and that too leisurely.The hare and tortoise meet when the hare has covered only 1/8 of the distance. By what factor should the hareincrease its speed so as to tie the race?

Q: Suppose a newly-born pair of rabbits, one male, one female, are put in a field. Rabbits are able to mate at the age of one month so that at the end of its second month a female can produce another pair of rabbits. Suppose that our rabbits never die and that the female always produces one new pair (one male, one female) every month from the second month on.

Q: A rich man died. In his will, he has divided his gold coins among his 5 sons, 5 daughters and a manager. According to his will: First give one coin to manager. 1/5th of the remaining to the elder son.Now give one coin to the manager and 1/5th of the remaining to second son and so on..... After giving coins to 5th son, divided the remaining coins among five daughters equally.All should get full coins. Find the minimum number of coins he has?

Q: 36 people {a1, a2, ..., a36} meet and shake hands in a circular fashion. In other words, there are totally 36 handshakes involving the pairs, {a1, a2}, {a2, a3}, ..., {a35, a36}, {a36, a1}. Then size of the smallest set of people such that the res...

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Q: ABCDE are sisters. Each of them gives 4 gifts and each receives 4 gifts No two sisters give the same combination ( e.g. if A gives 4 gifts to B then no other sisters can give four to other one.) (i) B gives four to A.(ii) C gives 3 to E. How much did A,B,C,E give to D?

Q: A long, long time ago, two Egyptian camel drivers were fighting for the hand of the daughter of the sheik of Abbudzjabbu. The sheik, who liked neither of these men to become the future husband of his daughter, came up with a clever plan: a race would dete

Q: Tom has three boxes with fruits in his barn: one box with apples, one box with pears, and one box with both apples and pears. The boxes have labels that describe the contents, but none of these labels is on the right box. How can Tom, by taking only one p

Q: There are 7 letters A,B,C,D,E,F,GAll are assigned some numbers from 1,2 to 7.B is in the middle if arranged as per the numbers.A is greater than G same as F is less than C.G comes earlier than E.Which is the fourth letter

Q: Jarius and Kylar are playing the game. If Jarius wins, then he wins twice as many games as Kylar. If Jarius loses, then Kylar wins as the same number of games that Jarius wins. How many do Jarius and Kylar play before this match?

Q: In a Park, N persons stand on the circumference of a circle at distinct points. Each possible pair of persons, not standing next to each other, sings a two-minute song ? one pair immediately after the other. If the total time taken for singing is 28 minutes, what is N?

Q: Jack and his wife went to a party where four other married couples were present. Every person shook hands with everyone he or she was not acquainted with. When the handshaking was over, Jack asked everyone, including his own wife, how many hands they shook?

Q: An escalator is descending at constant speed. A walks down and takes 50 steps to reach the bottom. B runs down and takes 90 steps in the same time as A takes 10 steps. How many steps are visible when the escalator is not operating. 

Q: A family X went for a vacation. Unfortunately it rained for 13 days when they were there. But whenever it rained in the mornings, they had clear afternoons and vice versa. In all they enjoyed 11 mornings and 12 afternoons. How many days did they stay there totally?

Q: A person meets a train at a railway station coming daily at a particular time. One day he is late by 25 minutes, and he meets the train 5 k.m. before the station. If his speed is 12 kmph, what is the speed of the train.

Q: In mathematics country 1,2,3,4....,8,9 are nine cities. Cities which form a no. that is divisible by 3 are connected by air planes. (e.g. cities 1 & 2 form no. 12 which divisible by 3 then 1 is connected to city 2). Find the total no. of ways you can go to 8 if you are allowed to break the journeys.

Q: There are 4 cars . They all are coming from different directions. They have to cross through one square.They all arrive at the same time. Nobody stops . still there is no clash .note : They all are driving at a speed if 100 km/hr.

Q: Two unemployed young men decided to start a business together. They pooled in their savings, which came to Rs. 2,000. They were both lucky, their business prospered and they were able to increase their capital by 50 per cent every three years. How much did they have in all at the end of eighteen years?

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