About Crawford and Company
Company Description
Crawford and Company is a global leader in claims management and risk management solutions, providing services to insurance companies, corporations, and self-insured entities. Established in 1941, the company has built a reputation for excellence in loss adjusting and claims handling, leveraging innovative technology and a dedicated workforce to deliver tailored solutions. Crawford fosters a collaborative and inclusive work culture that values diversity, creativity, and continuous improvement. Employees are encouraged to take ownership of their work and contribute to a supportive environment that emphasizes professional growth and development. The company is committed to providing exceptional service to its clients while maintaining high ethical standards.
Claims Adjuster Interview Questions
Q1: What motivated you to become a claims adjuster?
I have always had a passion for helping others during challenging times. Working as a claims adjuster allows me to make a positive impact by assessing claims fairly and efficiently while providing support to clients.
Q2: Can you describe your experience with evaluating claims?
I have worked on various types of claims, including property and casualty. My approach involves thorough investigation, reviewing policy coverage, and engaging with stakeholders to ensure a comprehensive evaluation.
Q3: How do you handle difficult conversations with clients?
I believe in active listening and empathy. I calmly explain the claims process, set realistic expectations, and ensure clients feel heard and supported throughout the conversation.
Q4: What tools or software are you familiar with in claims management?
I am proficient in using claims management systems like Xactimate and Guidewire, as well as Microsoft Office Suite for documentation and reporting.
Q5: How do you prioritize your workload when managing multiple claims?
I prioritize based on urgency and complexity, using a task management system to track deadlines and progress. This helps me stay organized and ensure timely resolutions.
Risk Management Consultant Interview Questions
Q1: What do you consider the most critical aspect of risk management?
The most critical aspect of risk management is identifying potential risks before they materialize. Proactively assessing and mitigating risks can save organizations significant resources in the long run.
Q2: Can you share an example of a risk assessment you conducted?
In my previous role, I conducted a risk assessment for a manufacturing client, identifying operational, financial, and compliance risks. I developed a comprehensive report with actionable recommendations to mitigate those risks.
Q3: How do you stay updated on industry regulations and standards?
I regularly attend industry conferences, subscribe to relevant publications, and participate in professional networks to stay informed about changes in regulations and best practices.
Q4: Describe your experience with developing risk management strategies.
I have collaborated with cross-functional teams to create risk management strategies tailored to specific organizational needs, ensuring alignment with overall business objectives.
Q5: How do you measure the effectiveness of risk management initiatives?
I measure effectiveness by evaluating key performance indicators, conducting post-implementation reviews, and seeking feedback from stakeholders to ensure continuous improvement.
Insurance Broker Interview Questions
Q1: What skills do you think are essential for success as an insurance broker?
Strong communication, negotiation skills, and a deep understanding of insurance products are essential. Additionally, building trust and maintaining client relationships are crucial for long-term success.
Q2: How do you approach client needs assessment?
I conduct thorough discussions with clients to understand their unique circumstances and needs, followed by analyzing available insurance products to recommend the best solutions.
Q3: Can you explain your experience with policy underwriting?
I have worked closely with underwriters to evaluate risks and determine appropriate coverage options, ensuring that the policies align with client needs and company guidelines.
Q4: What strategies do you use to find new clients?
I leverage networking, referrals, and digital marketing strategies to connect with potential clients. I also participate in community events and industry conferences to expand my reach.
Q5: How do you handle objections from clients?
I listen to their concerns, validate their feelings, and provide clear, concise information to address their objections. My goal is to build trust and help them feel confident in their decisions.
Crawford and Company Interview Questions and Answers
Updated 21 Feb 2026IT Support Specialist Interview Experience
Candidate: Emily R.
Experience Level: Entry-level
Applied Via: Company career portal
Difficulty:
Final Result:
Interview Process
2 rounds
Questions Asked
- What IT support tools are you familiar with?
- How do you prioritize multiple support tickets?
- Describe a time you solved a technical problem under pressure.
Advice
Demonstrate your technical knowledge and customer service skills.
Full Experience
The first round was a phone interview focusing on my background and technical knowledge. The second round was in-person with practical problem-solving questions. The interviewers were supportive and interested in my approach to IT challenges.
Field Investigator Interview Experience
Candidate: Michael B.
Experience Level: Mid-level
Applied Via: Recruitment agency
Difficulty:
Final Result: Rejected
Interview Process
2 rounds
Questions Asked
- Describe your experience conducting field investigations.
- How do you handle safety in the field?
- Give an example of a difficult investigation and how you resolved it.
Advice
Highlight your investigative skills and safety awareness.
Full Experience
The first round was a phone screening, the second was an in-person interview. I felt confident but was told they chose a candidate with more field experience.
Data Analyst Interview Experience
Candidate: Samantha K.
Experience Level: Senior
Applied Via: LinkedIn job posting
Difficulty: Hard
Final Result:
Interview Process
3 rounds
Questions Asked
- Explain your experience with data visualization tools.
- How do you ensure data accuracy?
- Describe a project where your analysis impacted business decisions.
- Technical test on Excel and SQL.
Advice
Brush up on technical skills and be ready for a practical test.
Full Experience
The process was thorough with a technical assessment and behavioral interviews. The team was professional and the questions were challenging but fair.
Customer Service Representative Interview Experience
Candidate: David L.
Experience Level: Entry-level
Applied Via: Referral from a current employee
Difficulty: Easy
Final Result: Rejected
Interview Process
1 round
Questions Asked
- How do you handle upset customers?
- Are you comfortable working in a fast-paced environment?
- What do you know about Crawford and Company?
Advice
Research the company thoroughly and be ready to provide examples of customer service experience.
Full Experience
The interview was straightforward and mostly about customer service scenarios. I felt I could have prepared better on company knowledge.
Claims Adjuster Interview Experience
Candidate: Jessica M.
Experience Level: Mid-level
Applied Via: Online application through company website
Difficulty:
Final Result:
Interview Process
2 rounds
Questions Asked
- Describe your experience with insurance claims processing.
- How do you handle difficult customers?
- Explain a time you had to investigate a claim thoroughly.
Advice
Be prepared to discuss your previous claims experience and demonstrate strong communication skills.
Full Experience
The first round was a phone interview focusing on my background and motivation. The second round was an in-person interview with scenario-based questions. The interviewers were friendly and focused on problem-solving skills.
Frequently Asked Questions in Crawford and Company
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Common Interview Questions in Crawford and Company
Q: In a sports contest there were m medals awarded on n successive days (n > 1). 1. On the first day 1 medal and 1/7 of the remaining m - 1 medals were awarded. 2. On the second day 2 medals and 1/7 of the now remaining medals was awarded; and so on.On the nth and last day, the remaining n medals were awarded.How many days did the contest last, and how many medals were awarded altogether?
Q: A man has a wolf, a goat, and a cabbage. He must cross a river with the two animals and the cabbage. There is a small rowing-boat, in which he can take only one thing with him at a time. If, however, the wolf and the goat are left alone, the wolf will eat the goat. If the goat and the cabbage are left alone, the goat will eat the cabbage. How can the man get across the river with the two animals and the cabbage?
Q: A hare and a tortoise have a race along a circle of 100 yards diameter. The tortoise goes in one directionand the hare in the other. The hare starts after the tortoise has covered 1/5 of its distance and that too leisurely.The hare and tortoise meet when the hare has covered only 1/8 of the distance. By what factor should the hareincrease its speed so as to tie the race?
Q: A rich merchant had collected many gold coins. He did not want anybody to know about them. One day his wife asked, "How many gold coins do we have?" After pausing a moment, he replied, "Well! If I divide the coins into two unequal numbers, then 32 times the difference between the two numbers equals the difference between the squares of the two numbers."The wife looked puzzled. Can you help the merchant's wife by finding out how many gold coins they have?
Q: Suppose a newly-born pair of rabbits, one male, one female, are put in a field. Rabbits are able to mate at the age of one month so that at the end of its second month a female can produce another pair of rabbits. Suppose that our rabbits never die and that the female always produces one new pair (one male, one female) every month from the second month on.
Q: 9 cards are there. You have to arrange them in a 3*3 matrix. Cards are of 4 colors. They are red, yellow, blue and green. Conditions for arrangement: one red card must be in first row or second row. 2 green cards should be in 3rd column. Yellow cards must be in the 3 corners only. Two blue cards must be in the 2nd row. At least one green card in each row.
Q: A rich man died. In his will, he has divided his gold coins among his 5 sons, 5 daughters and a manager. According to his will: First give one coin to manager. 1/5th of the remaining to the elder son.Now give one coin to the manager and 1/5th of the remaining to second son and so on..... After giving coins to 5th son, divided the remaining coins among five daughters equally.All should get full coins. Find the minimum number of coins he has?
Q: There are two balls touching each other circumferencically. The radius of the big ball is 4 times the diameter of the small all. The outer small ball rotates in anticlockwise direction circumferencically over the bigger one at the rate of 16 rev/sec. The bigger wheel also rotates anticlockwise at N rev/sec. What is 'N' for the horizontal line from the centre of small wheel always is horizontal.
Q: 36 people {a1, a2, ..., a36} meet and shake hands in a circular fashion. In other words, there are totally 36 handshakes involving the pairs, {a1, a2}, {a2, a3}, ..., {a35, a36}, {a36, a1}. Then size of the smallest set of people such that the res...
Q: At 6?o a clock ticks 6 times.The time between first and last ticks is 30 seconds.How long does it tick at 12?o clock?2.A hotel has 10 storey. Which floor is above the floor below the floor, below the floor above the floor, below the floor above the fifth.
Q: There is a room with a door (closed) and three light bulbs. Outside the room there are three switches, connected to the bulbs. You may manipulate the switches as you wish, but once you open the door you can't change them. Identify each switch with its bulb.
Q: The egg vendor calls on his first customer and sells half his eggs and half an egg. To the second customer, he sells half of what he had left and half an egg and to the third customer he sells half of what he had then left and half an egg. By the way he did not break any eggs. In the end three eggs were remaining . How many total eggs he was having ?
Q: A long, long time ago, two Egyptian camel drivers were fighting for the hand of the daughter of the sheik of Abbudzjabbu. The sheik, who liked neither of these men to become the future husband of his daughter, came up with a clever plan: a race would dete
Q: Tom has three boxes with fruits in his barn: one box with apples, one box with pears, and one box with both apples and pears. The boxes have labels that describe the contents, but none of these labels is on the right box. How can Tom, by taking only one p
Q: If I walk with 30 miles/hr i reach 1 hour before and if i walk with 20 miles/hr i reach 1 hour late. Find the distance between 2 points and the exact time of reaching destination is 11 am then find the speed with which it walks.
Q: Given a collection of points P in the plane , a 1-set is a point in P that can be separated from the rest by a line, .i.e the point lies on one side of the line while the others lie on the other side. The number of 1-sets of P is denoted by n1(P)....
Q: Jack and his wife went to a party where four other married couples were present. Every person shook hands with everyone he or she was not acquainted with. When the handshaking was over, Jack asked everyone, including his own wife, how many hands they shook?
Q: In a country where everyone wants a boy, each family continues having babies till they have a boy. After some time, what is the proportion of boys to girls in the country? (Assuming probability of having a boy or a girl is the same)
Q: An escalator is descending at constant speed. A walks down and takes 50 steps to reach the bottom. B runs down and takes 90 steps in the same time as A takes 10 steps. How many steps are visible when the escalator is not operating.Â
Q: There are some chickens in a poultry. They are fed with corn. One sack of corn will come for 9 days. The farmer decides to sell some chickens and wanted to hold 12 chicken with him. He cuts the feed by 10% and sack of corn comes for 30...
