About Crawford and Company
Company Description
Crawford and Company is a global leader in claims management and risk management solutions, providing services to insurance companies, corporations, and self-insured entities. Established in 1941, the company has built a reputation for excellence in loss adjusting and claims handling, leveraging innovative technology and a dedicated workforce to deliver tailored solutions. Crawford fosters a collaborative and inclusive work culture that values diversity, creativity, and continuous improvement. Employees are encouraged to take ownership of their work and contribute to a supportive environment that emphasizes professional growth and development. The company is committed to providing exceptional service to its clients while maintaining high ethical standards.
Claims Adjuster Interview Questions
Q1: What motivated you to become a claims adjuster?
I have always had a passion for helping others during challenging times. Working as a claims adjuster allows me to make a positive impact by assessing claims fairly and efficiently while providing support to clients.
Q2: Can you describe your experience with evaluating claims?
I have worked on various types of claims, including property and casualty. My approach involves thorough investigation, reviewing policy coverage, and engaging with stakeholders to ensure a comprehensive evaluation.
Q3: How do you handle difficult conversations with clients?
I believe in active listening and empathy. I calmly explain the claims process, set realistic expectations, and ensure clients feel heard and supported throughout the conversation.
Q4: What tools or software are you familiar with in claims management?
I am proficient in using claims management systems like Xactimate and Guidewire, as well as Microsoft Office Suite for documentation and reporting.
Q5: How do you prioritize your workload when managing multiple claims?
I prioritize based on urgency and complexity, using a task management system to track deadlines and progress. This helps me stay organized and ensure timely resolutions.
Risk Management Consultant Interview Questions
Q1: What do you consider the most critical aspect of risk management?
The most critical aspect of risk management is identifying potential risks before they materialize. Proactively assessing and mitigating risks can save organizations significant resources in the long run.
Q2: Can you share an example of a risk assessment you conducted?
In my previous role, I conducted a risk assessment for a manufacturing client, identifying operational, financial, and compliance risks. I developed a comprehensive report with actionable recommendations to mitigate those risks.
Q3: How do you stay updated on industry regulations and standards?
I regularly attend industry conferences, subscribe to relevant publications, and participate in professional networks to stay informed about changes in regulations and best practices.
Q4: Describe your experience with developing risk management strategies.
I have collaborated with cross-functional teams to create risk management strategies tailored to specific organizational needs, ensuring alignment with overall business objectives.
Q5: How do you measure the effectiveness of risk management initiatives?
I measure effectiveness by evaluating key performance indicators, conducting post-implementation reviews, and seeking feedback from stakeholders to ensure continuous improvement.
Insurance Broker Interview Questions
Q1: What skills do you think are essential for success as an insurance broker?
Strong communication, negotiation skills, and a deep understanding of insurance products are essential. Additionally, building trust and maintaining client relationships are crucial for long-term success.
Q2: How do you approach client needs assessment?
I conduct thorough discussions with clients to understand their unique circumstances and needs, followed by analyzing available insurance products to recommend the best solutions.
Q3: Can you explain your experience with policy underwriting?
I have worked closely with underwriters to evaluate risks and determine appropriate coverage options, ensuring that the policies align with client needs and company guidelines.
Q4: What strategies do you use to find new clients?
I leverage networking, referrals, and digital marketing strategies to connect with potential clients. I also participate in community events and industry conferences to expand my reach.
Q5: How do you handle objections from clients?
I listen to their concerns, validate their feelings, and provide clear, concise information to address their objections. My goal is to build trust and help them feel confident in their decisions.
Crawford and Company Interview Questions and Answers
Updated 21 Feb 2026IT Support Specialist Interview Experience
Candidate: Emily R.
Experience Level: Entry-level
Applied Via: Company career portal
Difficulty:
Final Result:
Interview Process
2 rounds
Questions Asked
- What IT support tools are you familiar with?
- How do you prioritize multiple support tickets?
- Describe a time you solved a technical problem under pressure.
Advice
Demonstrate your technical knowledge and customer service skills.
Full Experience
The first round was a phone interview focusing on my background and technical knowledge. The second round was in-person with practical problem-solving questions. The interviewers were supportive and interested in my approach to IT challenges.
Field Investigator Interview Experience
Candidate: Michael B.
Experience Level: Mid-level
Applied Via: Recruitment agency
Difficulty:
Final Result: Rejected
Interview Process
2 rounds
Questions Asked
- Describe your experience conducting field investigations.
- How do you handle safety in the field?
- Give an example of a difficult investigation and how you resolved it.
Advice
Highlight your investigative skills and safety awareness.
Full Experience
The first round was a phone screening, the second was an in-person interview. I felt confident but was told they chose a candidate with more field experience.
Data Analyst Interview Experience
Candidate: Samantha K.
Experience Level: Senior
Applied Via: LinkedIn job posting
Difficulty: Hard
Final Result:
Interview Process
3 rounds
Questions Asked
- Explain your experience with data visualization tools.
- How do you ensure data accuracy?
- Describe a project where your analysis impacted business decisions.
- Technical test on Excel and SQL.
Advice
Brush up on technical skills and be ready for a practical test.
Full Experience
The process was thorough with a technical assessment and behavioral interviews. The team was professional and the questions were challenging but fair.
Customer Service Representative Interview Experience
Candidate: David L.
Experience Level: Entry-level
Applied Via: Referral from a current employee
Difficulty: Easy
Final Result: Rejected
Interview Process
1 round
Questions Asked
- How do you handle upset customers?
- Are you comfortable working in a fast-paced environment?
- What do you know about Crawford and Company?
Advice
Research the company thoroughly and be ready to provide examples of customer service experience.
Full Experience
The interview was straightforward and mostly about customer service scenarios. I felt I could have prepared better on company knowledge.
Claims Adjuster Interview Experience
Candidate: Jessica M.
Experience Level: Mid-level
Applied Via: Online application through company website
Difficulty:
Final Result:
Interview Process
2 rounds
Questions Asked
- Describe your experience with insurance claims processing.
- How do you handle difficult customers?
- Explain a time you had to investigate a claim thoroughly.
Advice
Be prepared to discuss your previous claims experience and demonstrate strong communication skills.
Full Experience
The first round was a phone interview focusing on my background and motivation. The second round was an in-person interview with scenario-based questions. The interviewers were friendly and focused on problem-solving skills.
Frequently Asked Questions in Crawford and Company
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Common Interview Questions in Crawford and Company
Q: A rich merchant had collected many gold coins. He did not want anybody to know about them. One day his wife asked, "How many gold coins do we have?" After pausing a moment, he replied, "Well! If I divide the coins into two unequal numbers, then 32 times the difference between the two numbers equals the difference between the squares of the two numbers."The wife looked puzzled. Can you help the merchant's wife by finding out how many gold coins they have?
Q: Consider a pile of Diamonds on a table. A thief enters and steals 1/2 of the total quantity and then again 2 extra from the remaining. After some time a second thief enters and steals 1/2 of the remaining+2. Then 3rd thief enters and steals 1/2 of the remaining+2. Then 4th thief enters and steals 1/2 of the remaining+2. When the 5th one enters he finds 1 diamond on the table. Find out the total no. of diamonds originally on the table before the 1st thief entered.
Q: There are 3 clans in an island - The Arcs who never lie, the Dons who always lie and the Slons who lie alternately with the truth. Once a tourist meets 2 guides who stress that the other is a Slon. They proceed on a tour and see a sports meet. The first guide says that the prizes have been won in the order Don, Arc, Slon. The other says that, the order is Slon, Don, Arc. (the order need not be exact). To which clan did each of the guides and the players belong? ...
Q: 36 people {a1, a2, ..., a36} meet and shake hands in a circular fashion. In other words, there are totally 36 handshakes involving the pairs, {a1, a2}, {a2, a3}, ..., {a35, a36}, {a36, a1}. Then size of the smallest set of people such that the res...
Q: A light bulb is hanging in a room. Outside of the room there are three switches, of which only one is connected to the lamp. In the starting situation, all switches are 'off' and the bulb is not lit. If it is allowed to check in the room only once.How would you know which is the switch?
Q: There are 3 sticks placed at right angles to each other and a sphere is placed between the sticks . Now another sphere is placed in the gap between the sticks and Larger sphere . Find the radius of smaller sphere in terms of radius of larger sphere.
Q: ABCDE are sisters. Each of them gives 4 gifts and each receives 4 gifts No two sisters give the same combination ( e.g. if A gives 4 gifts to B then no other sisters can give four to other one.)Â (i) B gives four to A.(ii) C gives 3 to E. How much did A,B,C,E give to D?
Q: At 6?o a clock ticks 6 times.The time between first and last ticks is 30 seconds.How long does it tick at 12?o clock?2.A hotel has 10 storey. Which floor is above the floor below the floor, below the floor above the floor, below the floor above the fifth.
Q: There is a room with a door (closed) and three light bulbs. Outside the room there are three switches, connected to the bulbs. You may manipulate the switches as you wish, but once you open the door you can't change them. Identify each switch with its bulb.
Q: The egg vendor calls on his first customer and sells half his eggs and half an egg. To the second customer, he sells half of what he had left and half an egg and to the third customer he sells half of what he had then left and half an egg. By the way he did not break any eggs. In the end three eggs were remaining . How many total eggs he was having ?
Q: A vessel is full of liquid. From the vessel, 1/3rd of the liquid evaporates on the first day. On the second day 3/4th of the remaining liquid evaporates. What fraction of the volume is present at the end of the second day
Q: Jarius and Kylar are playing the game. If Jarius wins, then he wins twice as many games as Kylar. If Jarius loses, then Kylar wins as the same number of games that Jarius wins. How many do Jarius and Kylar play before this match?
Q: In a Park, N persons stand on the circumference of a circle at distinct points. Each possible pair of persons, not standing next to each other, sings a two-minute song ? one pair immediately after the other. If the total time taken for singing is 28 minutes, what is N?
Q: Give two dice - one is a standard dice, the other is blank (nothing painted on any of the faces). The problem is to paint the blank dice in such a manner so that when you roll both of them together, the sum of both the faces should lie between 1 and 12. Numbers from 1-12 (both inclusive) equally likely.
Q: Raj has a jewel chest containing Rings, Pins and Ear-rings. The chest contains 26 pieces. Raj has 2 and 1/2 times as many rings as pins, and the number of pairs of earrings is 4 less than the number of rings. How many earrings does Raj have?...
Q: There are four dogs/ants/people at four corners of a square of unit distance. At the same instant all of them start running with unit speed towards the person on their clockwise direction and will always run towards that target. How long does it take for them to meet and where?
Q: A family X went for a vacation. Unfortunately it rained for 13 days when they were there. But whenever it rained in the mornings, they had clear afternoons and vice versa. In all they enjoyed 11 mornings and 12 afternoons. How many days did they stay there totally?
Q: A person meets a train at a railway station coming daily at a particular time. One day he is late by 25 minutes, and he meets the train 5 k.m. before the station. If his speed is 12 kmph, what is the speed of the train.
Q: There are some chickens in a poultry. They are fed with corn. One sack of corn will come for 9 days. The farmer decides to sell some chickens and wanted to hold 12 chicken with him. He cuts the feed by 10% and sack of corn comes for 30...
Q: Four persons have to cross the bridge they are having one torch light. Four persons take 1,2,5,10 minutes respectively, when two persons are going they will take the time of the slowest person. What is the time taken to cross by all of them.
