Interview questions

Customer Care Executive/ Associate - Voice interview questions

61 questions. Tap “Show answer” to check yourself.

  1. OOPS ROUND - OUT OF THE 5 SENSE WHICH SENSE U WONT LIKE TO GIVE AT ANY COST.

  2. What the activities doing in the stores & what do u do in customer desk

  3. ASKED ABOUT FAMILY BACKGROUND

  4. DISCUSSED ABOUT TRAINING PERIOD

  5. Choose a topic to speak on it

  6. What is the Definition of Quality ?

  7. HOW DID YOU SPENT YOUR LAST DAY

  8. TELL ABOUT YOUR EXPERIENCE

  9. For what reasons you want to join this organization?

  10. How do you see your future in this industry ?

  11. How can you handle a rude customer?

  12. About myself, why American Express?

  14. About the previous experiences.

  15. What will you do when a customer is irritating in call.

  16. What about your self? aim strenth etc?

  17. Tell us about your qualification?

  18. What is your Prior Experience?

  19. Ready to work for night shift.

  20. What is the role of CSA in bpo? How it helps customer?

  21. Employee should work in rotational shift?

  22. What was your last experience tell me about this?

  23. Do you have any experience in this type of work?

  24. Tell me about your college ?

  25. Tell me about teamwork ?

  27. Tell me about the experience?

  28. Why is that you want to work in some other sector while you graduated in some other field?

  29. Are you comfortable in any of the shifts?

  30. What is the meaning of customer service?

  31. What is CDMA?

  32. How many marks would you give yourself from 1 to 10 at the parameter of patience.

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